Customer care

SHIPPING & DELIVERIES

RETURNS & EXCHANGES

FAQ

LEGALS

For any questions :
LIAISON@CARNEBOLLENTE.COM

SHIPPING & DELIVERIES
Shipping costs and customs duties are not included in the price**. All orders are shipped with international courier traceable service. You will receive an email notification with tracking information once your order is shipped*. If you don’t receive a shipping confirmation within 5 business days, please contact liaison@carnebollente.com.

* Please note that we don’t ship on weekends or public holidays in Portugal. 
** We offer free delivery over 200€.

DELIVERY TIMES & STATUS
The delivery periods are calculated from payment confirmation. Orders are prepared and dispatched on working days from Monday to Friday.

NORMAL SHIPPING
— Europe  3-7 days 
— Rest of the word 7-15 days 

EXPRESS SHIPPING
— Europe  – days 
— Rest of the word – days

All orders are shipped from our warehouse in Portugal approximately within 2 business days (subject to payment clearance). At peak times, such as launch dates and sales seasons, there may be delays up to 7 days in order shipment. Once your package is shipped we will send you an email with instructions on how to track and collect it.

However, delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation or destination customs clearance.

INFORMATION FOR ORDERS FROM OUTSIDE THE EU 
Duties fees and taxes may apply to your order once it reaches your country. Carne Bollente  cannot predict as it is NOT responsible for paying these additional charges or customs procedures. Carne Bollente recommends that you contact your local Customs office to receive additional information. If an order is refused due to unexpected additional fees, Carne Bollente reserves the right to charge for shipping costs both ways, as well as any additional fee that might occur.

RETURNS & EXCHANGES
If the Buyer is unhappy with a product purchased,we will be happy to refund or exchange for another item. Items must be returned by the buyer in their original unused condition and packaging within fifteen (15) days after the date on which the order was received, enclosing a copy of the invoice and note your order reference. Please note that SALE items are not eligible for a return but we can exchange (subject to stock availability). 

HUUB – Carne Bollente
Rua Joaquim Dias Salgueiro, nº130-180, Arm. 
D 4470-777 Vila Nova da Telha, Maia, 
PORTUGAL.
Phone: (+351) 223 290 967

In case of return to the address mentioned above please keep posting payment proof, tracking and please contact us here afterwards: liaison@carnebollente.com

 

1. ORDERING

WHAT IF I NEED TO MODIFY MY ORDER?
We strive to process your orders as quickly as possible therefore, once an order has been placed, it cannot be modified or cancelled.

WHEN I PLACE AN ITEM IN THE SHOPPING CART, AM I GUARANTEED TO RECEIVE THE MERCHANDISE?
Placing items into your cart does not guarantee the items will remain in stock. Once an item has been purchased, we will send you an order confirmation.

AN ITEM I WANT IS SOLD OUT. WHEN WILL IT BECOME AVAILABLE AGAIN?
If an item is listed as sold out, it is unfortunately unavailable for purchase and we do not guarantee that the item will be in stock again. However, you can check our stockists who may have additional inventory.

I RECEIVED A DAMAGED PRODUCT. WHAT SHOULD I DO?
Please email us at  liaison@carnebollente.com as soon as you receive your order.

HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASING AND WHEN?
You can stay updated with your latest releases by signing up for our newsletter or by following us on social media.

HOW DO I APPLY MY DISCOUNT CODE TO MY PURCHASE?
You can enter your discount code at checkout.

2. SHIPPING

WHEN WILL MY ORDER BE SHIPPED?
Normally, orders are shipped within 3 days after payment confirmation. At peak times, such as launch dates and sales seasons, there may be delays up to 7 days in order shipment.

WILL I HAVE TO PAY SALES TAX?
The prices of products are expressed in Euros inclusive of taxes but excluding customs duties. The Prices of Products are expressed in Euros, inclusive of taxes and excluding customs duties, for orders outside of the EU that shall be borne by the Customer. For orders outside of the EU : All applicable duties shall be borne by the customer. Unfortunately we cannot estimate how much duties you will pay but your local customs should be able to estimate the price. We cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.

MY TRACKING INFORMATION STATES THAT MY ORDER WAS ALREADY DELIVERED BUT I HAVE NOT RECEIVED IT. WHAT DOES THIS MEAN?
Please contact liaison@carnebollente.com. We’ll do our best to resolve the issue as quickly as possible.

3. RETURNS/EXCHANGES

HOW DO I RETURN AN ITEM FROM MY ORDER?
If the Buyer is unhappy with a product purchased,we will be happy to refund or exchange for another item. Items must be returned by the buyer in their original unused condition and packaging within fifteen (15) days after the date on which the order was received, enclosing a copy of the invoice and note your order reference. Please note that SALE items are not eligible for a return but we can exchange (subject to stock availability). 

HUUB – Carne Bollente
Rua Joaquim Dias Salgueiro, nº130-180, Arm.
D 4470-777 Vila Nova da Telha, Maia, 
PORTUGAL.
Phone: (+351) 223 290 967

CAN I RETURN OR EXCHANGE AN ITEM I PURCHASED AT ANOTHER RETAILER?
We cannot accept items purchased at other retailers. If you have issues with your purchased items, please contact the store in which you bought the items.

4. FIT AND SIZING

HOW DO I KNOW WHAT SIZE WILL FIT ME BEST?
Each item has a corresponding size guide where you can view on the product page.

5. GARMENT CARE

HOW DO I CARE FOR THE ITEMS THAT I PURCHASED?
Each style has specific care instructions attached to the product. If you have any questions regarding garment care, you can also reach to us at liaison@carnebollente.com.

LEGALS 
The website www.carnebollente.com is published by SAS CARNE CORP, with a share capital of 3000,00 euros, registered with Greffe duTribunal de Commerce de Paris under the no.2015B0391, whose Intra Community VAT number is FR31809155641 and whose registered office is at 6 rue Jouye-Rouve 75020 Paris, France.